Distance Selling Regulations - As required by Trading Standards
You are covered by law to change your mind. We have no problem with customers that change their mind and want a refund. However, we can only refund the item cost, not the outgoing or return postage costs. You have a 7 day cooling off period. You can see all your up-to-date rights online by following this link:
http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Situationsthatcanchangeyourconsumerrights/DG_183048
Please note that once a tin is opened it can not be returned. We know when a tin is opened because they are vacuum sealed in the factory. This is not for security checks! Its because once air is in the tin, a skin will eventually form on the top surface. This is fine when we all buy a tin of paint and use it, save a little for later or for touch in's as and when needed - If it has the skin on top it can be removed and the good paint is underneath. However if you buy a new tin of paint to find a skin already formed, from where it has been previously opened, well, its disappointing for you. Hence we do not redistribute returned cans of paint, nor can we accept a return that has been opened. We hope this explains clearly the situation and shows that its a fair policy all round.
If there is a problem at our end or with our couriers, then responsibility is with us - And we will do our best to resolve such issues immediately. PLEASE remember, if the item arrives damaged, do not sign for it. If you do sign for it, you should add a note in capital letters saying 'PARCEL DAMAGED' where you sign and at the least check the contents for damage/leaks. This enables us to obtain a refund for your damaged item to reimburse you. This is a very rare instance, however, its only fair that you are made aware of how to deal with such an incident to cover yourself and protect your rights.
Disclaimer:
Usage and information on this website is for personal information. You must take it 'as it is'. You may not agree with the information within. All methods are stated purely as guidelines, you should always take time to read the MSDS and TDS safety & data sheets. We are not telling you how to do things, just how they can be done. You should always make sure you wear adequate protection. You can get more information on this from the HSE website. We will always do our best to advise you professionally and to the very best of our knowledge. However we can not be held responsible for any damages, injuries or claims however they arise. We only provide the materials, safety is your responsibility and should be of paramount importance. Please keep your work area clean, tidy and safe - for you and others working around you. Colour charts are only for guidance and should not be taken as an exact colour guide - This applies to online and paper colour charts. We always recommend that when using any paints or chemicals that you wear gloves,goggles and breathing mask. There may be more equipment available, but this is the minimal suggestion but it could be incomplete. If in any doubt, always obtain professional advice first.
By placing an order with us, you fully understand the above:
1. Terms & conditions
2 . Distance Selling Regulations - As set out by Trading Standards
3. Disclaimer
We try to make our conditions as fair as possible for everyone, we are sure you will agree that they are fair. It is very unlikely that you will need to refer to them in anycase. Happy shopping, we look forward to your custom! If you do have any questions, then just ask us, we are here to help. Our dedicated sales line is 0845 47 42 845 and our Support line for After Sales is 0845 47 43 845.
